FAQ

Coconut wax is a renewable resource, while paraffin wax is refined from crude oil. Compared to paraffin, our organic coconut wax burns cleaner, and it also burns slower than paraffin making our candles last longer. Berryline Candles uses coconut wax which meets FDA requirements, cotton wicks interwoven with paper threads, and natural fragrance oils. Completely safe for you and your pets!

Environmentally Friendly: Coconut wax is sourced from coconuts, a renewable and sustainable crop. Its production involves no deforestation, ensuring minimal environmental impact. Sustainable: Utilizes natural by-products of coconut farming. Clean Burn: Produces little to no soot, ensuring better air quality. Superior Hot and Cold Throw: Fills your space with a consistent and delightful scent, while not overwhelming your senses.

Berryline Candles are made with organic coconut wax, which is eco-friendly, long-lasting, and provides a clean burn. The wicks are crafted from cotton and interwoven with paper threads, ensuring they are lead-free and safe. Our candles are scented with high-quality, aroma oils to create delightful and lasting aromas.

Yes, Berryline Candles are eco-friendly. We use organic coconut wax, a sustainable and renewable resource, along with lead-free, zinc-free cotton wicks. Our packaging is thoughtfully designed to reduce waste, and we avoid harmful additives to ensure our candles are kind to you and the environment.

All of our candles are handcrafted and hand packaged in our workshop located in Lakeshore, Ontario, Canada.

Yes, Berryline Candles are safe for use around pets and children when burned responsibly. We use non-toxic materials, including coconut wax and lead-free cotton wicks. However, we recommend keeping candles out of reach of children and pets and never leaving a burning candle unattended.

As long as you keep the wick trimmed and only burn them for 3-4 hours at a time, our: 7.2 oz candles last approximately 60 hours 3.9 oz candles last approximately 40 hours

To get the most out of your Berryline Candle: Trim the wick to 1/4 inch before every burn to prevent soot and ensure an even flame. Allow the wax to melt to the edges of the jar during the first burn to avoid tunneling. Burn your candle for no more than 4 hours at a time to maintain wick stability. Keep your candle away from drafts and fans, as they can cause uneven burning.

These are common instructions and good practices for any candle to be safe and are meant to prolong a candle’s burn time. A longer wick creates a larger flame which melts the wax faster.

Trim your candle wick to 1/4 inch before every burn. This helps to: Prevent soot and smoke. Maintain a steady, even flame. Prolong the candle’s burn time. A trimmed wick also keeps your candle looking clean and well-maintained.

Yes, all Berryline Candles are made with 100% lead and zinc-free cotton wicks, ensuring a safe and clean burn for your home.

Berryline Candles are flexible and may form a tunnel if burned for less than the recommended time. While the next burn of around 4 hours might not fully reach the edges, continued proper burns will eventually melt the wax and use it all, depending on the severity of the tunnelling. No tricks are needed—just consistency!

If the wick is too short: Carefully remove some of the hardened wax around the wick with a spoon or knife to expose more wick. Light the candle and let it burn long enough to establish a full melt pool. Be sure to trim the wick appropriately for the next use to avoid the wick sinking too low again.

Fragrance oils are man-made oils designed to replicate natural scents or create unique aromas. They are often a blend of natural and synthetic components, giving them a broader range of scents compared to essential oils, which are purely derived from plants. Our fragrance oils are free from parabens, phthalates, and sulfates: Parabens: Preservatives that can sometimes be linked to skin irritation or health concerns. Phthalates: Chemicals often used to enhance scent longevity but may pose environmental and health risks. Sulfates: Compounds that can be harsh on skin or surfaces and are commonly found in cleaning products. By excluding these compounds, our fragrance oils are crafted to be safer and gentler for use in your home and personal spaces.

Yes, our fragrance oils are safe when used as directed. However, always keep them out of reach of children and pets and avoid direct ingestion or skin application. For safety, do not use fragrance oils near open flames or heat sources that exceed recommended levels.

No, fragrance oils are not safe for consumption. They are intended for external use only, such as in diffusers or for freshening spaces. Never ingest fragrance oils or apply them to food or beverages.

Berryline Candles fragrance oils do not contain phthalates, parabens, or sulphates associated with health risks. Our oils are developed and tested carefully to ensure their quality and safety for our consumers.

Our fragrance oils are made with high-quality ingredients and are free from phthalates, sulfates, and parabens, making them a safer option for your space. However, individual sensitivities may vary. If you are prone to allergic reactions or headaches, we recommend testing the oil in a small area or using it in a well-ventilated space.

Yes, our fragrance oils are eco-friendly. They are free from harmful chemicals such as phthalates, sulfates, and parabens. Additionally, our oils are made with sustainability in mind, and our packaging is recyclable to reduce waste.

Many components of our fragrance oils are biodegradable. While designed for safe use, we recommend using them as directed to minimize environmental impact.

Yes, our high-quality fragrance oils are 100% pure and highly concentrated, offering a strong scent throw with just a small amount. A few drops are all you need to create a long-lasting and delightful aroma.

Berryline fragrance oils are perfect for adding scent to dryer balls or using in wax warmers. Here are some additional ways you can enjoy them: Water Diffusers: Add a few drops to a water diffuser to fill your space with a pleasant aroma. Potpourri Refreshing: Revitalize potpourri by sprinkling a few drops of fragrance oil. Vacuum Cleaners: Apply a drop to the vacuum filter or bag for a fresher scent while cleaning. Sachets: Add a couple of drops to fabric sachets for closets, drawers, or gym bags.

Yes, our fragrance oils are great for freshening up your car. Add a few drops to a car diffuser, felt pad, or cotton ball and place it in your vehicle for a pleasant aroma while driving.

Yes, our fragrance oils can be blended to create your own custom scents! We recommend starting with a small amount of each oil to test the combination and adjusting as needed for your desired fragrance.

Fragrance oils should not be applied directly to the skin as they are highly concentrated and may cause irritation. Always use oils as intended and instructed by the manufacturer for safe usage.

Fragrance oils should be stored in a cool, dark place away from direct sunlight and heat sources. They are best kept in the original tube packaging they came in to maintain their fragrance strength and extend their shelf life.

Wax melts are small, fragrant pieces of wax that are melted in a wax warmer to release their scent. Unlike candles, they don’t require a wick or flame, making them a flameless and convenient way to enjoy your favorite aromas.

Simply place a wax melt in the dish of a wax warmer, turn the warmer on (or light a tealight if it’s a non-electric warmer), and the heat will slowly melt the wax, releasing its fragrance into the air.

Our wax melt packs are designed to provide a long-lasting scent experience, with a total burn time of approximately 200 hours per pack. Each cube offers a consistent and delightful aroma for extended use, making them a great choice for those seeking high-quality and long-lasting fragrance options.

Use one or two cubes of wax melt at a time, depending on the size of your warmer and your scent strength preference.

To clean your warmer, let the wax cool and solidify completely, then gently remove it using a soft spatula or pop it out after briefly placing the dish in the freezer. Wipe the dish with a paper towel or a soft cloth to remove any residue.

After the wax has cooled and solidified, simply remove it from the warmer and dispose of it in the trash. Avoid pouring melted wax down the drain, as it can solidify and cause clogs. You can also reuse leftover wax for other purposes, like making fire starters or adding a light scent to drawers.

Store your wax melts in a cool, dry place away from direct sunlight and heat sources. Keep them in their original packaging or an airtight container to maintain their fragrance and quality. Proper storage ensures they remain fresh and ready to use for years.

Yes, our wax melts are made with non-toxic ingredients, but always use them in a location out of reach of children and pets. Never leave a wax warmer unattended.

Our wax melts are compatible with electric and tealight wax warmers. Make sure your warmer is designed for wax melts and has the appropriate size dish to avoid spills.

Our wax melts are made with Organic Coconut wax and high-quality Aroma oils that are free of phthalates, parabens, and sulphates.

Yes, our wax melts are biodegradable and eco-friendly, ensuring that they leave minimal impact on the environment.

Our wax melts are crafted to maintain their quality over time. With proper storage in a cool, dry place, away from direct sunlight and humidity, they can retain their fragrance and appearance for several years.

Absolutely! You can combine different wax melt scents to create a custom fragrance blend that suits your preferences.

Yes, our wax melts are made with high-quality, concentrated fragrance oils, ensuring they deliver a strong scent throw. They are suitable for small and medium spaces, filling your room with a delightful aroma without overwhelming your senses.

Yes, we do! For the holiday season, we offer three special Christmas scents: Noel Shooma: A traditional Christmassy fragrance. North Pole: A festive scent with a unique twist. Evergreen-Lemon Zest-Fig Eden Peach: A Christmas-inspired fragrance with a fruity twist. Evergreen-Peach Stay tuned for updates on future seasonal or limited-edition collections!

A reed diffuser is a flame-free and hassle-free way to add continuous fragrance to your space. It consists of a vessel filled with scented oil and reed sticks that diffuse the aroma into the air. Here’s how it works: The reeds, made from fibre materials, soak up the fragrance oil through tiny channels inside the sticks. Once the oil reaches the top of the reeds, it naturally evaporates into the air, releasing the scent consistently over time. Reed diffusers are perfect for creating a subtle, long-lasting aroma in your home without the need for heat or electricity.

Our reed diffuser contains: Plant-Base and Aroma Oils: We use a blend of natural, sustainable plant-based oils infused with pure Aroma oils, providing a cleaner and authentic scent. No Alcohol: Our formula is free from alcohol to ensure a longer-lasting fragrance without quick evaporation. Fibre Sticks: For optimal and consistent scent diffusion without the need for frequent flipping, our diffusers include advanced fibre sticks that are more efficient than traditional reeds. Sustainable, effective, and easy-to-use, our reed diffuser offers an effortless way to enhance the ambiance of your space. Free of phthalates, parabens, and sulphates.

Place the diffuser where air circulates well but away from direct sunlight or heating vents, as they can quickly dry out the reed sticks and reduce the diffuser's efficiency.

To enhance the scent: Flip the reeds every once a week for a stronger aroma. Use more reeds for a more intense scent. Keep the diffuser in a smaller or enclosed space for better scent retention.

Yes! Use fewer reeds for a subtler scent or more reeds for a stronger fragrance. You can also flip the reeds less frequently if you prefer a lighter aroma.

A Berryline reed diffuser can fill your room with a fantastic aroma for 6 months to 1 year if used properly. Placement is key to maximizing both longevity and scent efficacy: High Airflow Areas: If placed near vents or windows, the liquid will evaporate faster due to increased air movement, shortening its lifespan. Low Airflow Areas: In spaces with minimal airflow, the liquid may last longer but won’t diffuse the scent as effectively. For the best results, position your reed diffuser in a location with balanced air circulation—away from direct airflow yet not completely stagnant—to enjoy both a long-lasting fragrance and optimal scent distribution.

Reeds are saturated: Over time, the reeds can become clogged with oil, reducing their ability to diffuse the scent. Try replacing the reeds with fresh ones to restore the scent. Oil level is low: If the oil has been used up, purchase a new diffuser. Placement issues: If your diffuser is in a low-traffic area with minimal airflow, the scent might not circulate well. Move it to a location with better air circulation, but avoid direct sunlight or vents. Room size or airflow: In larger spaces, the scent may seem weaker. Add more reeds or use multiple diffusers for larger rooms.

Yes, our reed diffusers are environmentally friendly. The aroma oils are plant-based and free from harmful chemicals such as phthalates, parabens, and sulphates. Additionally, the reed sticks we use are made from high-quality fibre, which is a sustainable and effective material for scent diffusion. Our diffusers are designed with safety and sustainability in mind, making them a great eco-conscious choice for your home.

Our reed diffusers are safe when used as directed. Place them out of reach of children and pets, and avoid ingesting the oil. The plant-based oils ensure minimal risk, but caution is always recommended.

Elysium Voyage is a compact device that disperses an aroma into your car, creating a pleasant and relaxing atmosphere during your drives.

Our car diffuser, Elysium Voyage, is designed for convenience and efficiency, providing long-lasting scent diffusion with minimal maintenance. It combines a sleek design, advanced technology, USB-C charging capability, and low battery consumption to enhance your driving experience.

Yes, the diffuser is designed to fit standard car cup holders, making it compatible with most car models. Dimensions :⌀73 x height 142 mm

Twist off the atomizing head of the diffuser. Screw in the Berryline car diffuser plant-based oil securely. Put the atomizing head back in the machine. Turn on the diffuser using the power button. Adjust the intensity to your desired level and enjoy the fragrance!

No, our car diffuser operates without water. You only need to add Berryline Car Diffuser Oil for it to work effectively.

We recommend using our specially formulated plant-based Berryline Car Diffuser Oils for the best performance and to ensure compatibility with the diffuser.

Yes, the intensity can be easily adjusted using the power button on the diffuser. Choose the setting that best suits your preferences for a light or strong fragrance.

Yes, the diffuser includes an auto start-stop mode. It automatically stops diffusing when your car stops and resumes when the car starts, ensuring efficient use of fragrance and battery life.

The scent duration depends on the frequency of usage. Under typical driving conditions (2 hours/day, 5 days a week) on mid intensity (intensity level 2 and working hours 2), a Plant-based Berryline Car Oil bottle will last about 9 months. The auto start-stop mode ensures efficient use by diffusing only when the car is running. On low intensity, the oil may last up to 12 months, while on high intensity mode will last approximately 4 months.

Yes, the car diffuser is portable and can be used in small spaces like offices or closets.

Take off the atomization head and unscrew the used oil bottle. Pour a small amount of alcohol into the bottle and swirl to clean it. Fill the bottle with fresh alcohol, install it back into the device, and turn on the diffuser to let it run for 5–10 minutes to clean the internal components. Turn off the power and remove the cleaning alcohol. Insert your Berryline car diffuser oil, turn it back on, and enjoy!

For optimal performance, clean your diffuser once every 6 months.

Check if the power adaptor is DC5V-1A and properly inserted into the device. Ensure the diffuser is set to the correct operating procedure within its designated working hours. For further assistance, contact us at cc@berrylinecandles.com

Check if the air pump is functioning properly. Inspect if there's airflow atomizing at mist outlet, and oil suction pump is not loose or blocked. Verify if the seal of the air nozzle is intact and not damaged or falling off. If the issue persists, contact us at cc@berrylinecandles.com for support.

Check if the Berryline car diffuser oil bottle and atomizing head are securely tightened. Inspect the seal ring of the atomizing head to ensure it is not deformed or damaged. If the issue persists, replace the seal ring or contact us at cc@berrylinecandles.com for further assistance.

Please contact us at cc@berrylinecandles.com

One Elysium Voyage Smart Car Diffuser: Compact, sleek, and designed for optimal fragrance diffusion. A USB-A to USB-C power cable: Ensures convenient charging with modern compatibility. One plant-based Berryline car diffuser oil of your choice.

The diffuser is compact and fits comfortably in most car cup holders. Dimensions: ⌀73 x height 142 mm.

Yes, the diffuser has built-in batteries and can be recharged using the provided USB-C cable, offering convenience and portability.

Yes, the diffuser is designed to be compact and unobtrusive, ensuring it doesn’t distract you while driving.

We currently ship within Canada and offer international shipping to United States of America. Please check the shipping options at checkout for availability in your area.

Shipping times vary depending on your location: Local Orders Windsor-Essex County: up to 3 business days Domestic Orders: up to 7 business days International Orders: up to 8 business days

Yes, we offer free shipping on orders over 35 CAD. Orders below this amount will incur a standard shipping fee, which is calculated at checkout. For customers in Windsor-Essex County, delivery is complimentary on any order amount.

Yes, expedited shipping options are available at checkout for an additional fee. Please choose the preferred shipping method during checkout.

Yes, we ship to USA. Please note that customers are responsible for any customs fees, duties, or taxes applicable in their region.

Shipping costs vary depending on your location and the size of your order. The exact cost will be calculated and displayed at checkout.

Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package.

If your package is delayed, please check the tracking information provided. For further assistance, contact our customer service team at cc@berrylinecandles.com

If you suspect your package is lost, contact us at cc@berrylinecandles.com, and we’ll assist you in locating or replacing your order.

If your order arrives damaged, please take photos of the damaged items and packaging, and contact us within 48 hours. We’ll arrange for a replacement or refund.

If you’ve provided the wrong shipping address, contact us immediately at cc@berrylinecandles.com. We can update your shipping information as long as the order hasn’t been shipped. If the order has already been shipped, we recommend reaching out to the carrier directly. Unfortunately, we are unable to reroute packages once they’re in transit.

Yes, you can change or cancel your order as long as it hasn’t been shipped. Contact us at cc@berrylinecandles.com as soon as possible with your order details. Once your order has been dispatched, changes or cancellations will no longer be possible.

Yes, we accept returns or exchanges on unopened and unused items within 15 days. Please visit our Returns Policy page or contact us for assistance. https://www.berrylinecandles.com/shipping-returns?srsltid=AfmBOopTsMdJIMeluqggmYBxdqXj_HDB87yd-4s14b3r6Wcxqmncf2s8

Yes, we ship to P.O. boxes. However, expedited shipping options may not be available for these addresses.

We use eco-friendly packaging materials for all orders. This includes recyclable boxes, biodegradable filler materials, and paper-based tape to reduce waste. Our commitment to sustainability ensures your products are delivered safely while minimizing environmental impact.

Sustainable Ingredients: We use organic coconut wax, a renewable and biodegradable material, and natural fragrance oils that are free from harmful chemicals like phthalates, parabens, and sulphates. Eco-Friendly Packaging: Our packaging is recyclable, plastic-free, and designed to minimize waste. Low Waste Production: All our products are handcrafted in small batches to ensure minimal waste during the production process.

Our production process is designed with sustainability in mind: Small-Batch Production: We craft our products in small batches to minimize waste and ensure high quality. Reusing Returned Jars: When customers return their used jars, we clean and reuse them, giving them a new purpose and reducing the need for new materials. Eco-Friendly Materials: We use sustainable ingredients like coconut wax and plant-based oils, along with recyclable and biodegradable packaging. Solar-Powered Workshop: Our workshop is powered by solar energy, reducing reliance on non-renewable resources and minimizing our carbon footprint.

Yes, all Berryline products are cruelty-free and vegan. We do not use any animal-derived ingredients, and none of our products are tested on animals. You can enjoy our products knowing they align with ethical practices.

Absolutely! We ensure that all our packaging materials are recyclable and eco-friendly. From our biodegradable fillers to our recyclable boxes and glass jars.

Yes! After use, our vessels can be safely cleaned with warm soapy water and repurposed in creative ways: Candle Jars: Perfect for storing pencils, small items, or even planting a small plant. Reed Diffuser Bottles: Great for displaying dried flowers or adding a decorative touch to your space. Return Program: You can also return the vessels to us, and we’ll give them a new life as part of our sustainability initiatives. We encourage our customers to reuse or return our vessels to reduce waste and support our eco-friendly mission.

We are committed to reducing plastic in all aspects of our business. While we strive to minimize plastic usage, any plastic we do use is 100% recyclable. Our packaging is designed with sustainability in mind, incorporating paper-based tape and biodegradable fillers instead of bubble wrap to further reduce our environmental impact.

We encourage our customers to: Reuse our jars and bottles for other purposes, such as storage, planters, or decorative items. Recycle all packaging materials, including boxes, inserts, and any recyclable plastics. Return the vessels to us so we can reuse them and give them a new life as part of our sustainability efforts. Your participation helps us create a more eco-friendly and sustainable future together!

At Berryline Candles, we’re always exploring ways to enhance our sustainability practices. We’re committed to thoughtful growth and welcome any insights or suggestions from our community to help us improve further.

Yes, we participate in local market events a couple of times a year. These events are a great opportunity to connect with us and experience our products in person.

Yes! You can meet us at these events and ask any questions you may have about our products. We regularly post updates on our Instagram Stories to let you know where we’ll be next. Be sure to follow us for announcements!

Yes, we’re always excited to explore meaningful collaborations! Whether you’re an influencer, creator, or business, we love partnering with individuals and brands that align with our values.

Yes, we offer corporate and bulk gifting options for businesses of all sizes. We’ve partnered with large and small companies to meet their scented needs, including custom orders for events, client gifts, and employee appreciation. Contact us at cc@berrylinecandles.com to discuss your requirements, and we’ll help create the perfect solution.

Yes, we’d love for you to become one of our stockists! Contact us at cc@berrylinecandles.com to learn more about wholesale opportunities and pricing.

We do not offer private events or workshops at this moment, but we’re always exploring new ways to connect with our customers. Stay tuned for updates!

Yes, a portion of our revenue goes toward supporting local cancer treatment initiatives. Giving back to our community is an important part of our mission. Learn why by visiting our About Us page.